Call center agents primary focus is to assist ALS' customers through telephone support on product and service information; troubleshooting product and peripherals from equipment issues to transaction failures, service issues, and the selling of products and service.

Duties

• Troubleshoot point of sale equipment and peripherals from equipment issues to transaction failures
• Understand and explain specific application functions on any installation platform from POS, WEB POS to Internet
• Update customer records accurately and timely
• Assist customers with license purchases
• Process payment for purchases
• Data entry for personal information required for purchase
• Generate purchases in a timely manner
• Order supplies for POS equipment
• Record all calls in ASSIST(reference Tools)
• Follow proper escalation procedures for unresolved customer issues
• Practice excellent quality service and phone etiquette
• Practice teamwork

Skills and qualifications

6–12 months customer service experience with good communication and customer etiquette skills

Experience using Windows 98, 2000, NT or greater

Experience with web-based software or Internet navigation

Good to excellent typing skills

Good problem solving skills to resolve customer problems in a timely manner

Quality and team work focus in their job performance

Bilingual a plus

If you would like to be considered for this position input your name in the field below, and click the submit resume button (be sure to include your resume in this email):

Full Name:

or mail resume to:

Automated License Systems
Attn: Patsy Lance
3055 Lebanon Road Suite 2301
Nashville, TN 37214